FAQ - Frequently
Can I cancel my KidsKlub membership at any time?
But we would like to keep you as a happy customer.
Please use our feedback form and let us know what we need to improve to keep you.
Depending on where you purchased your membership, you will need to cancel either:
- in the Apple App Store or
- in your member area on our website.
Which games are included in the KidsKlub?
Currently Fiete World and Fiete PlaySchool are included.
However, we will be adding more and more apps over the next few weeks.
You can look forward to seeing what else is coming.
If you want something specific, please let us know through our wish list.
Does it matter where I take out a KidsKlub membership?
There are several ways to take out a KidsKlub membership.
- Via our website
- Via any KidsKlub app like Fiete World or Fiete PlaySchool
- Via physical gift vouchers
Basically, it doesn’t matter where you take out your KidsKlub membership.
However, you may have to cancel your membership via the respective app store or our website.
What does it cost?
If you choose the annual offer, it only costs € 4.17 per month.
What happens after the free trial subscription expires?
What can I do if my app is not working?
Most bugs (errors in the app) are caused by insufficient memory on the device.
Therefore, please try to do the following:
- End all background tasks
- Restart the device afterwards
- Try to open the app again
If the error still occurs, you also can send us an email to our support team.
In any support mail please:
- specify your device
- explain in detail where and how the error occurs.
Only if we can reproduce the error on our devices, we have a chance to fix it for you.
Why doesn't family sharing work?
Please try reinstalling the relevant apps. Then it should work.
Here is the official explanation from Apple: https://support.apple.com/de-de/HT203046
Who can I contact if I have specific problems?
Here we have collected the most common problems and their solutions.
If you have any problems with your account, simply send an email to our support team.
The best way to contact us is via our feedback form..
I have an idea for a feature. How can I send it to you?
It’s best to write your ideas to us at our feedback form.
Then it will go straight to where it needs to go.
You also can send us an email to our support team.
How can I apply for a refund?
APPLE APP STORE To receive a refund, please follow these steps:
- Open the following page reportaproblem.apple.com
- Log in with your Apple ID.
- You will now see an overview of your iTunes purchases. Click on “Report a problem” to the right of the relevant purchase.
- Select either “I want to cancel this purchase” or “Item purchased by mistake”. Which of these options you see depends on the purchase.
APPLE Invoice
You can also claim your money back via your Apple invoice.
Simply find your invoice in your mails and click on the “Report a problem” link inside your invoice.
GOOGLE PLAY STORE:
- Visit the Google Play website and log in with your details.
- Select “My Account” at the bottom left. The last app you purchased should appear at the top of the list.
- Click on the three dots to the right of the app you wish to cancel. The option “Request refund” will open.
- You must now select your reason for the refund and briefly describe it in your own words. Google will then check whether you will get your money back.
